We’re committed to making your experience as smooth as possible. If you need assistance, there are several ways you can find help:
1. Explore Articles on the Helpdesk
Our helpdesk is the first place to look when you have a question. It’s packed with detailed articles and guides covering everything from setting up your account to advanced features of Basker. Use the search bar to quickly find the information you need.
2. Use the Chat Feature
If you can’t find the answer in the helpdesk, our chat feature is here to assist you. Simply click the chat icon within the Basker dashboard to connect with our support team. They can guide you through any issues or queries in real time. You can also access the Chat feature directly in the Basker Studio.
3. Support for Custom Themes
For clients using a custom theme, please note that support for theme-specific issues must come from your theme developer. Whilst our team can assist with general Basker functionality, any theme-related customisations fall outside the scope of our support. Contact your theme developer directly for help with customisations, integrations, or theme-specific troubleshooting.
Need More Help?
If you still have questions, don’t hesitate to reach out to our support team through the chat feature, or submit a support ticket via the helpdesk. We’re here to help you get the most out of Basker.